Please read the **UPDATE**
posted on 4/27/10
Original posted on 4/22/10:
The Piggy Bank...***sigh***. I wanted to like it, I really did.
On Tuesday evening around 7:00pm, my husband and I took our two children to quite possibly the worst dinner we ever, yes, EVER had. I should have known that something was wrong. We were the only table in the restaurant at peak dinner hour. Odd.
Our waiter approached the table friendly enough, but you could clearly see that he was more interested in getting us out of there. The atmosphere and decor is beautiful. This is by far The Piggy Bank's best quality. It's very comfortable, the lighting is nice and it's spacious.
My husband decided on the half chicken, which is two pieces of meat. It costs $1 extra per piece for white meat ($17.95). I settled on a full rack of baby back ribs ($18.95), which are more expensive than pork spare ribs and are supposed to be superior in taste and texture. Both meals came with two sides - my husband got the green beans and fries, I chose baked potato and cole slaw. The children ordered chicken tenders & fries ($7.95) and a grilled cheese & fries ($6.95).
The kid’s meals arrived and the chicken tenders LOOKED delicious. My son ordered a grilled cheese that looked ok, but it was made on some kind of hamburger roll, which we thought was a little weird, but whatever - kids were happy. So far.
When our meals arrived a few minutes later, our first impression was a good one. It looked really good. My husband started to eat his chicken and he realized that it was ice cold. Not the kind of ice cold from sitting in the window and just cooling off. No, this was like the chicken was taken out of the refrigerator, put on the plate and put in the microwave for a couple of minutes. I started to eat my ribs and noticed that my ribs too were cold. Then I started to eat them and realized that not only were they cold, but they tasted like leftovers. The meat was chewy and old. I am not a picky eater at all, and these ribs were just downright gross. The waiter returns and we tell him that the food is cold. I ask about the ribs - are these old? He states that he doesn't know exactly when they were originally made. ok... We send back my husband's two pieces of chicken. Only one piece returns - did they throw the other piece out? We don't know. My husband starts eating the one piece that made it back to the table. He almost chokes. The chicken is SO incredibly dry that he cannot swallow it. (I am NOT exaggerating). I eat 3 of my ribs and cannot continue. They have a nasty old, leftover weird flavor and texture to it. I just can not eat it. My husband is unable to eat the chicken. My daughter hadn't touched her 3 chicken tenders. I ask her why. She says she doesn't like it. I taste it. I agree with her that they are bland, greasy, and just gross. The best part of the meal was the green beans that came with the chicken they tasted nice and fresh, which i’m almost positive they were not.
When the waiter returned he can clearly, I mean CLEARLY see that we have not eaten. He asks, "Are you all done?" can I take these away or did you want a box. I start to tell him, VERY politely, the problem with each dish. The only word that came to mind was that the food was "gross". At this point, we are still in pretty good spirits. I mean we had a terrible meal, but I figured, the waiter will correct this or make us happy in some way with a free dessert, a discount on the meal...something.
His reaction to me telling him that the food was gross was not what I had expected and it started to make me angry. He simply did not care. His blatant disregard to what we were telling him was making me angrier by the minute. He came back a few minutes later - without even asking us if we were done, did we want dessert? Nothing. Came back with the check. I looked at him in disbelief. I asked if he was planning on giving us a discount or anything?? He said he could take the sodas off. Things started to go downhill. I said to him very calmly: My ribs were $19.00. I didn't eat them because they were awful. My husbands chicken was $18.00. One of the pieces disappeared in the reheating process and he did not eat the other because again, it was plain awful. My three-year-old daughter left the 3 pieces of chicken that came with her meal because even she didn't like the old leftover flavor it had. The only one that ate was my son. He refuses to take any of the meals off our check. I was absolutely furious at this point. FURIOUS.
Just for the record. We are NOT complainers. If the food was even half way decent, we would have eaten it, because we were hungry!
We end up paying and leaving. The Piggy Bank is overpriced to begin with, but then with the disgusting food and the rude and incompetent service, I don't even know how they stay in business. I am making a phone call to them today, to let them know how angry I am that I spent that kind of money and then had to go home and COOK DINNER.
We will NEVER go there again. I hope this review helps.